Support
Something not working?
Write to us. One person reads all of it, and usually replies within a day or two.
Subscriptions, refunds, cancelling
Veya Pro is billed by Apple, not by us, so cancelling and refunds both happen in your App Store account settings — Settings → your name → Subscriptions. Worth knowing: deleting your Veya account does not cancel the subscription. Cancel first if you don't want to keep being charged.
Rewind, access, and what's stored
Nothing from your roll is stored and your full-size photos stay in your library. If Rewind can't find anything, it's usually because the photos it read had no location on them — it keeps only days it can pin to a time and a place. More on how it reads a roll.
A place was closed, or wasn't right
Every address is checked open before the day prints, but places change their hours without telling anyone. Swap the stop and carry on — and if it keeps happening in your city, tell us which city, because that is genuinely useful.
Signing in, deleting, starting over
You can sign in with email, Apple or Google. Under Account you can reset what Veya has learned about your taste without losing a single day you've kept, or delete the account outright, which removes all of it.
Most of it is already answered.
The questions people ask most — what happens to your photos, what the free day includes, why there's no Android version yet — are all written out in full.